In this section
Section highlightHouses into homes This report details findings to emerge from the evaluation during the first six months of delivery (April to September 2012).
Written Statement - The Draft Control of Dogs (Wales) Bill »We are committed to ensuring that out-of-control and dangerous dogs are dealt with effectively.Learn more »
Minister tells NHS managers: "Listen to your staff and take action"
Health Minister Mark Drakeford has given a clear message to NHS managers to take action in response to the recent NHS Wales staff survey
- Minister supports International Day Against Homophobia and Transphobia
- Porth Eirias set to be major North Wales attraction
- Minister tells NHS managers: "Listen to your staff and take action"
In this section
- Business and economy
- Children and young people
- Culture and sport
- Education and skills
- Environment and countryside
- Equality and diversity
- Health and social care
- Housing and community
- Improving public services
In this section
Section highlightAccess to information
The Welsh Government has followed the principles of openness in government for many years. Find out how you can make a freedom of information request or see requests that have already been made.
National minimum standards for regulated child care »These standards determine whether child minding and day care settings are providing adequate care for children under the age of 8.Learn more »
- Continuity and Change - Refreshing the Relationship between Welsh Government and the Third Sector in Wales
- Repealing air quality ‘Further Assessments’ from Part IV of the Environment Act 1995
- Equality Impact Assessment of the 2014-2020 Rural Development Plan for Wales
- Consultation on the Equality Impact Assessments for the 2014-2020 Structural Funds Programmes in Wales
- Development of a national standards and outcomes framework for Children and Young People's advocacy services in Wales
- Strategic Environmental Assessment: Environmental Report, Rural Development Plan for Wales 2014-2020
Featured consultation »Implementing the Domestic Fire Safety (Wales) Measure 2011
30 days left
In this section
Section highlightFurther and Higher Education (Governance and Information) (Wales) Bill 2013
Removes a number of technical restrictions and controls on colleges without changing the principal powers of colleges to provide further, higher and secondary education.
Legislative programme 2012 - 2013 »
Addressing the Assembly in the Senedd today, the First Minister, Carwyn Jones, detailed the eight bills in the Welsh Government’s 5-year Legislative Programme that will be brought forward during the second year of the Welsh Assembly.Learn more »
Section highlightCommunity Infrastructure Levy
Local authorities can charge a Community Infrastructure Levy on new developments to support the infrastructure needed.
2nd Supplementary Budget 2012-13 »
Proposes a number of changes to the 1st Supplementary Budget for 2012-13, which was published on 26 June 2012.Learn more »
NHS Direct Wales, Quarter Ending March 2007
NHS Direct Wales is a 24-hour help line staffed by nurses offering confidential advice about health, illness and the NHS. NHS Direct Wales answers calls in English, Welsh and, via language line, over 120 other languages. NHS Direct Wales continues to expand the range of services offered in addition to the main health helpline (0845 46 47), which now include GP out of hours services for 3 Local Health Boards, triage calls transferred from A&E departments, and a dental helpline for 13 Local Health Boards. In addition NHS Direct Wales provides ad hoc information lines to support public health campaigns.
Data shown represent the number of calls queued to NHS Direct Wales excluding abandoned or repeat calls. Also, from Quarter ending June 2004, the number of calls answered are shown. 'Queued calls' are calls where the caller has listened to all of the welcome messaging and waited on the line to be answered. 'Answered calls' are calls in which the caller speaks to someone.
- 97,200 calls were queued to NHS Direct Wales during the three-month period January 2007 to March 2007. This is a 5 per cent rise since the previous quarter. A year-on-year comparison shows a 15 per cent fall on the January to March quarter in 2005-06.
- 88,400 calls were answered by NHS Direct Wales during the three-month period January 2007 to March 2007. This is a 5 per cent rise since the previous quarter. A year-on-year comparison however, shows no significant change to the January to March quarter in 2005-06.
- During the 12-month period to March 2007, 391,100 calls were queued to the service; a fall of 5 per cent compared with the previous 12-month period. 352,700 calls were answered by the service; a rise of 8 per cent compared with the previous 12-month period.
- During the three-month period to March 2007, NHS Direct Wales answered more than 1,900 calls (out of more than 2,300 calls queued) from callers expressing a preference for the call to be taken in Welsh. This is an increase of 7 per cent on the same quarter in 2005-06 and accounted for approximately 2 per cent of all calls answered.
- More than 60,000 calls were queued to the 0845 service (Chart 1) and 37,100 calls to other NHS Direct Wales services, including GP Out of Hours services.
Further information can be found at the StatsWales website.
Tel: 029 2082 3598