Strategy and policy
The Making the Connections (MtC) policy for public service reform was established during the second Assembly term. It sets out the Assembly Government's vision for a prosperous, sustainable, bilingual, healthier and better-educated Wales.
The MtC programme guides the transformation of public services and promotes the delivery of top quality services in Wales by 2010. It supports continuous improvement in the delivery of public services to citizens and communities in Wales.
Making the Connections outlines four main principles:
- Citizens at the Centre: services more responsive to users with people and communities involved in designing the way services are delivered
- Equality and Social Justice: every person to have the opportunity to contribute and connect with the hardest to reach
- Working together as the Welsh Public Service: more co-ordination between providers to deliver sustainable, quality and responsive services, and
- Value for Money: making the most of our resources
How did we get to where we are now?
Below are summaries of the key documents issued as part of the Making the Connections agenda to improve public service delivery. For further detailed information, please click on the headings below:
08/12/09
This sets out the next phase of our public service improvement programme to transform public service efficiency and drive innovation.
21/11/06
The Welsh Assembly Government's response to Sir Jeremy Beecham's Review of Local Service Delivery - Delivering Beyond Boundaries was published in November 2006.
09/07/06
One of the Top Ten commitments from the June 2005 action plan was to undertake a review of local service delivery.
13/06/05
Following the consultation the Assembly Government published, in June 2005 its five year action plan for taking forward its vision for public services.
18/10/04
The Welsh Assembly Government's vision for public services (October 2004).
Related Links
An agreement between the Labour and Plaid Cymru Groups in the National Assembly
Putting people first and involving them in the design of public services is central to achieving radical change and improvement to public services.
The Welsh Assembly Government is working to deliver long term solutions to deep-rooted problems.
Putting citizens first means the Assembly Government and partners working much more closely to achieve a more effective network of public services in Wales.
Value Wales acts as a catalyst for change, providing leadership, strategic direction, procurement training and best practice guidance.