In this section
Section highlightThe People’s NHS Part of an initiative to engage the public in creating a safe and sustainable health service for the future.
Spreading the word »Action on the ground to increase learning materials in the medium of Welsh.Learn more »
First Minister’s call for action on the Welsh language
People from across Wales with an interest in the Welsh language are being asked to take action on its future in a national online conversation.
- Local Government Democracy Bill approved
- Minister welcomes report which could change shape and structure of education delivery in Wales for the better
- First Minister’s call for action on the Welsh language
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- Business and economy
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- Improving public services
Welsh languageWelsh-language technology and digital media action plan
The action plan sets out our commitment to drive developments in the field of Welsh-language technology and digital media.Learn more »
In this section
Section highlightAccess to information
The Welsh Government has followed the principles of openness in government for many years. Find out how you can make a freedom of information request or see requests that have already been made.
The Strategy for Older People in Wales 2013-2023 »The 3rd phase focuses on ensuring that older people in Wales have the resources to deal with the challenges and opportunities they face.Learn more »
- A new vision for a National Youth Work Strategy
- The future delivery of education services in Wales
- Consultation on Draft Technical Advice Note (TAN) 23 Economic Development
- Draft industrial and commercial sector plan
- Waste Prevention Programme
- Building Control system and Approved Document supporting regulation 7
Featured consultation »Improving access to substance misuse treatment for veterans
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In this section
Section highlightIndex of Planning Policy Guidance for Wales
Our land use planning policy guidance is set out in two core documents, "Planning Policy Wales" and "Minerals Planning Policy Wales".
Legislative programme 2012 - 2013 »
Addressing the Assembly in the Senedd today, the First Minister, Carwyn Jones, detailed the eight bills in the Welsh Government’s 5-year Legislative Programme that will be brought forward during the second year of the Welsh Assembly.Learn more »
Section highlightCommunity Infrastructure Levy
Local authorities can charge a Community Infrastructure Levy on new developments to support the infrastructure needed.
Infrastructure Investment Case Studies »
Examples of infrastructure investment projects funded by the Welsh Government across Wales.Learn more »
Visitor Attraction Quality Assurance Service Cymru (VAQAS) for Museums
VAQAS is a scheme which ensures high quality experiences at tourist attractions.
What is VAQAS?
Visitor Attraction Quality Assurance Service Cymru (VAQAS) is a quality assurance scheme administered by Visit Wales. It is an extension of the visitor and user standards already reached for Museum Accreditation. Participation in both schemes will help museums build even better experiences for visitors to Wales and museum visitors from our local communities.
The service provides a number of tools for attraction operators that can be used to enhance quality and spread best practice within the sector as well as providing a marketing edge. The service offers a consumer focused quality assessment helping to identify strengths and highlight developmental areas. It does not attempt to ‘grade’ attractions but assesses each on its own merits.
Museum VAQAS Cymru is only available to fully Accredited museums. Non-Accredited museums should see the information about ‘Establishing a Museum’ and ‘Museum Accreditation’. CyMAL covers the cost for all fully Accredited local museums in Wales to participate.
For further information about VAQAS please follow the link in the “related links” box on the right.
Why should museums participate?
Visitor figures to museums are increasing. According to Visit Wales, in 2011 the most visited type of attraction was museum / art galleries with 3,969,042 visitors (up just over 2% on 2010)*.
In a visitor survey conducted for CyMAL nearly one in ten people visited a museum solely or as a principle reason for their trip to Wales. Over a quarter of visitors on a trip to Wales also planned to visit a museum**.
We must ensure that every visitor’s experience of museums makes them want to return and to recommend them to others.
A VAQAS assessment provides museums with an independent assessment of provision from a visitor’s perspective.
* See the link to current Tourism Figures in the box on the right.
** See the link to Wales Visitor Survey 2011 in the box on the right.
- Quality assessment of your attraction: An in-depth assessment of all areas of your attraction that may impact on the quality of the visitor experience
- One to one debriefing: Providing instant feedback on the visit and allowing other aspects of your operation to be discussed
- Report: An important reference tool that highlights aspects of quality and any development issues which can then be used for internal and external operational planning.
- Use of Visit Wales' national quality marque with the accreditation of ‘Accredited Attraction’
- Artwork of the accreditation for use in your brochure, promotional literature and website
- Enhanced national and international promotion on the official tourism websites: Visit Wales (external link) and Visit Britain (external link)
- Free plaque and e-artwork, and the opportunity to promote your business as an Accredited Attraction.
What do museums need to do?
VAQAS assessors will contact your museum. Individual museums can prepare for the visit by using the self assessment toolkit available from Visit Wales’ VAQAS web pages.
How Museum VAQAS works
- VAQAS assessors will visit all Accredited museums on an advisory basis. They will provide a full debriefing of the visit and assessment reports. The reports will be sent to participating museums via CyMAL.
- VAQAS is a biennial scheme and so museums will be visited every 2 years.
- Any Accredited Museum which does not wish to participate in the scheme should contact CyMAL and provide an explanation.
- Please note that contact with museums will normally be made using CyMAL’s Accreditation contact list. As this is often the curator, please ensure that any front-of-house staff or volunteers are aware that visitors might include VAQAS assessors!
- Museums which are unable to meet the VAQAS standard will not be permitted to display the VAQAS logo. They will have two years to reach the required standards before a further advisory visit is carried out.