On the day of the debate on that the draft Welsh language LCO at the National Assembly, Heritage Minister Alun Ffred Jones visited the British Gas call centre in Cardiff, where the company voluntarily provides their customers with a Welsh-language service.
The Heritage Minister said:
“The Welsh language is an important part of life in Wales and is of benefit to us all, whether we speak the language or not. We need consistent and high quality services in Welsh so that we will see an increase in the use of the language.
“The increase in the number of children who receive their education through Welsh is encouraging but despite the success, it is still a battle to increase the use beyond the school gates. Part of that effort is the commitment in One Wales to establish linguistic rights in terms of service provision.
“The draft LCO recognises that public, private and voluntary organisations play an important role in the provision of services to the public in Wales and recognises the need to make things clearer.
“Members of the public in Wales want to receive consistent and high quality through the medium of Welsh, and that is what British Gas among others, provides.”
3 November 2009