Welsh Government | Citizens to be surveyed in a drive to improve services in Wales

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Citizens to be surveyed in a drive to improve services in Wales

The Welsh Assembly Government is carrying out a major survey of citizens in Wales as part of its commitment to public service improvement.

Monday 05 October 2009

The survey, to be carried out in every local authority area in Wales between now and February 2010, will enable the Assembly Government and other public service bodies to:

Assess people’s views and experiences of public services;
Monitor trends in the views and needs of people in Wales;
Assist in developing policies, for example on environmental issues and the internet; and
Set priorities and target resources to meet needs.

Andrew Davies, the Minister for Finance and Public Service Delivery, said:

“In these challenging economic times it is vital that we seek to obtain maximum value for the “Welsh Pound” by finding more efficient and innovative ways to improve public services. This means that services must be citizen-centred and put the needs of the public at their heart.

“We need to talk to citizens to find out what they need and expect from their public services. This is a real opportunity for people across Wales to have their say on the issues that are important to them, and to contribute to shaping the Assembly Government’s policies.”

5 October 2009